Frequently Asked Questions (FAQ)

ORDERING

The Green Network Store connects likeminded people with the best ethical, sustainable suppliers. It's your online shop dedicated to everything you need for an eco-friendly and sustainable lifestyle that respects our environment.

We've partnered with suppliers that share our value of sustainability. When you shop with us, there is no warehouse. We connect you directly with our independent suppliers who manage their own orders and stock, so you're supporting brands that are supporting the environment. .

We accept most major debit and credit cards including Visa, MasterCard, American Express, Shop Pay, Apple Pay and Google Pay.

Shop Pay is Shopify's own payment solution. You can use Shop Pay to speed up checking out by saving your shipping, billing, and credit card information.

You can opt-in by entering a phone number to check out faster with us next time or on other stores powered by Shopify. Your information is securely encrypted and you'll receive a code by text to securely complete your purchase. .

Once you've entered your payment information and placed your order, you won't be able to edit your payment method.

You can view your payment status in My Account in your Order History.

You can check out as a guest without registering an account or signing in to your existing account.

We suggest creating an account so you can: view your order history, track your order, edit shipping information, check out faster and more. Click here to register an account with us.

Please email support@greennetworkstore.co.uk if you wish to change your order.

If your order has not yet been dispatched, we can change or add items to your order. We will issue you a new invoice with the edited order details in a few days.

If the vendor has dispatched your order, we won't be able to change it. We suggest placing a new order if you wanted to add items or refer to our Returns policy.

If you'd like to cancel your order, please email our customer service at support@greennetworkstore.co.uk.

If your order has not yet been dispatched, we can cancel your order. Please allow between 3 to 5 working days to receive your refund.

If our suppliers has dispatched your order, we will not be able to cancel it. If you want to return or exchange your items, please refer to our Returns Policy.

MANAGING MY ACCOUNT

You can find your processing or past orders in My Account under Order History.

Yes, you can edit your addresses in My Account.

Login to your account and click View Addresses under Account Details to edit an existing address or add a new default address.

Your account only saves details like your name, address, order history and current order status. You can't edit your payment method in your account.

For a speedier checkout, you can use your Shop Pay, Apple Pay or Google Pay account. It works by using your email address to recognise you at checkout and then automatically fills in your payment method.

Please note that once you've entered your billing information and placed your order, you won't be able to edit your payment method.

Go to the My Account login page, click Forgot your Password and enter your email address. We'll then send you an email with a link to reset your password.

Click the link in the email, enter a new password and click Reset Password. You'll then be able to login with your new password.

SHIPPING & DELIVERY

We ship and deliver to the UK. Any restrictions will be shown during the checkout process if applicable.

Each of our suppliers has its own delivery fees policy.

What you order and your delivery postcode will determine which delivery services are available to you, and at what cost.

You can find further details on the checkout page under Shipping or go to our Delivery page.

Once your order's dispatched, you will receive an email with tracking information. Simply click View my order to view the status of your delivery.

You can also track the shipping status of your order by logging in to My Account, select Order History and click Track Order.

Please note that what you order and your postcode will determine what delivery service is available to you. If you are not able to track a delivery, we will notify you of this before you complete your purchase.

We process orders within approximately 2 to 3 working days once the order is placed. Once your order ships, you will receive an email with tracking information.

Please note that some deliveries are not trackable, you may not edit an order once it's been dispatched and processing times may be subject to change.

Please send a few photos clearly showing the damage, along with your order number to complaints@greennetworkstore.co.uk.

Once our team has investigated the issue, we can either issue you a refund or send a replacement. Simply let us know in the email.

RETURN POLICY

We're sure you'll be happy with your order. But if you're not satisfied with your purchase, we offer free returns or exchanges within 14 days of receiving your order.

You can return your product for store credit, a different product or a refund to the original payment method. There are some exceptions so please see more on our Return Policy page.